FREQUENTLY ASKED QUESTIONS

Do I need to buy anything to enter?

Yes, you are required to purchase an eligible appliance. For more terms and conditions on which appliances apply, please visit https://yourlocalappliancerewards.com.au/terms.

How much Cash Back will I receive?

• Natural Gas Fireplace/Log Fire - $400

When can I make a claim?

Claims must be made for products within their purchase periods:
Purchase period for Regency products is from 15th July 2024 to 8th September 2024.
Purchase period for Regency products is from 15th July 2024 to 8th September 2024.
Customers can claim up until 22nd September 2024.

How do I claim my Cash Back?

Visit https://yourlocalappliancerewards.com.au, complete and submit the online entry form with the details of your purchase as required and by providing all other requested information. Follow the prompts and upload a valid Tax Invoice/Purchase Receipt and CoC.

What Proof of Purchase do I need to provide?

FOR ALL CLAIMS, retain copies of receipts for the Qualifying Purchase (which clearly shows the retailer's name, location, date and product(s) purchased) as proof of purchase. A receipt showing a Qualifying Purchase can only be used to make 1 entry, regardless of how many Qualifying Purchases are shown on the receipt.

How and when will I receive my Cashback card?

You can choose to receive a Choice gift card or a digital VISA gift card. The card will be issued to the email address provided in the claim form within three (7) days of approved email confirmation.

What are likely reasons for declining a claim?

• Receipt is illegible or incomplete
• Re-used receipt
• Outside the purchase period
• No participating product on invoice
  

Where can I find the Terms and Conditions?

You can find the Terms and Conditions here.

I have a problem with my digital card, who should I contact?

If you are having trouble with your digital card, please phone the card helpline 1800 427 608 Monday to Friday 9:00am - 5:00pm AEST.